Guest journey
Guests do not need every house detail at every moment. Before arrival they need planning and check-in. At the door they need entrance and access. During the stay they need Wi-Fi, property information and local suggestions. At checkout they need departure instructions.
The practical challenge
Static welcome books often contain the right information in the wrong order. The guest has to search through everything to find the one action needed now.
MAXORI tools
MAXORI products work independently. Choose the one that solves the job you have now; use both only if both jobs matter to you.
Booking Planner remains on the operator side and is not presented as a guest journey product.
A clear workspace for bookings, arrivals, guest payments you receive, expenses and operating performance — without pretending to be a channel manager.
Guest Guide is built around visible stay stages: pre-arrival, check-in, during stay, checkout and post-stay.
A browser-based stay companion for arrival, access, Wi-Fi, guest check-in, property information, Around Me and host recommendations.
Guides and solutions
Map guest questions to moments.
Make the current action prominent.
Remove sensitive information when the stay context no longer authorises it.
A sequence of guest-facing information and actions organised around the stages of a stay.
No. A dynamic guest guide can prioritise content by stage, device and private stay context.
No. It runs in the guest's browser.
MAXORI Studio builds focused software for independent hospitality. Start with the problem that costs you the most time or clarity.